Listened to a voicemail message this morning from a gentleman who sounds quite irate. He is very put-out that I have not returned any of his previous voicemails, having left messages for me in June, July, and August. Here it is December, and he has yet to receive the courtesy of a return call. He’d been told that I was the appropriate person to talk to about the market research services he provides to associations, and if I’m not the right person, he would certainly appreciate getting a phone call indicating which staff person he should be annoying with stupid, ignorant voicemail messages that never get returned.

Note to Stupid: Um, I’m not interested. Pretty obvious, don’tcha think? And I don’t owe cold-calling salespeople anything, least of all a return call.

Really, do you think this sort of bizarre behavior has ever resulted in a sale? Or in anything but a determination on the part of the "customer" to never do business with this company under any circumstances?

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