Comments on: You're Only As Good As Your Guarantee http://www.associationinc.com/344 The business of associations Mon, 08 Feb 2010 16:16:53 -0700 http://wordpress.org/?v=2.8.6 hourly 1 By: Kevin B. Gilnack http://www.associationinc.com/344/comment-page-1#comment-367 Kevin B. Gilnack Thu, 26 Jun 2008 02:16:55 +0000 http://www.associationinc.com/?p=344#comment-367 @David - We have faced similar situations with our 25 week graduate credit certificate program. To control the problem, we are very proactive in tracking attendance through the University staff administering the program, follow-up with no-shows, and make clear from their the beginning that refunds are only available for participants to request one before the second class meeting. @David – We have faced similar situations with our 25 week graduate credit certificate program. To control the problem, we are very proactive in tracking attendance through the University staff administering the program, follow-up with no-shows, and make clear from their the beginning that refunds are only available for participants to request one before the second class meeting.

]]> By: David M. Patt, CAE http://www.associationinc.com/344/comment-page-1#comment-368 David M. Patt, CAE Tue, 27 May 2008 20:01:49 +0000 http://www.associationinc.com/?p=344#comment-368 It's a good policy to respond to dissatisfaction. But what about people who just change their minds? They didn't have technical problems with the webinar, they just forgot about it or chose to do something else instead. When working for a running association, it wasn't unusual for registrants to request refunds six weeks into an 18 week training program. They had never attended any sessions - they just changed their minds. All of their materials had already been paid for so refunds would have been significant. It’s a good policy to respond to dissatisfaction. But what about people who just change their minds?

They didn’t have technical problems with the webinar, they just forgot about it or chose to do something else instead.

When working for a running association, it wasn’t unusual for registrants to request refunds six weeks into an 18 week training program. They had never attended any sessions – they just changed their minds.

All of their materials had already been paid for so refunds would have been significant.

]]> By: Mickie Rops http://www.associationinc.com/344/comment-page-1#comment-366 Mickie Rops Tue, 13 May 2008 16:03:10 +0000 http://www.associationinc.com/?p=344#comment-366 I agree!! The org that I spoke of (I'm on their volunteer webconf committtee) mentioned their current practice is to give the learner access to the NEXT webconference (rather than a refund)....to which I said, what if the topic is of no interest?!!! This is why I asked for sample policies for them. Knew there had to be better practices out there. I agree!! The org that I spoke of (I’m on their volunteer webconf committtee) mentioned their current practice is to give the learner access to the NEXT webconference (rather than a refund)….to which I said, what if the topic is of no interest?!!! This is why I asked for sample policies for them. Knew there had to be better practices out there.

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